Refund policy

 

Refund Policy

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit. 
If you are approved, then your credit will be processed, and a digital gift certificate will automatically be issued to you in the form of an email.

Sale items (if applicable)
Unfortunately sale items cannot be returned.

Exchanges (if applicable)
We only replace items if they are the wrong size, defective or damaged. If you need to exchange it for the same item, send us an email at aboutthebra@icloud.com and send your item to: 436-15403 Deer Run Dr SE, Calgary AB T2J 6B8, CANADA

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a credit to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 436-15403 Deer Run Dr SE, Calgary AB T2J 6B8, CANADA

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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